Frequently Asked Questions

Why is my login code going to junk/spam?

When you log in to your account, a 6-digit verification code is sent to your email by Shopify. Some email providers may mistakenly send this to your junk or spam folder.

Here's what you can do:

• Check your junk or spam folder for an email from Shopify.
• Mark the email as "Not Spam" to help your email provider recognise it in the future.
• Add @shopify.com or @em.shopify.com to your safe senders or contacts list to ensure future codes land in your inbox.

If you continue to have trouble, please contact us and we'll be happy to help.